Shipping and Returns

Shipping

Your order will be acknowledged by return email as soon as it has been received. A subsequent email will be sent notifying you when your order has been shipped.

Your order should be ready for shipping within 72 hours dependent on product availability. We ship goods Monday through Friday and we do not ship on Australian statutory holidays. Your credit card details will not be processed until your item is shipped.

The speed of delivery depends on where you are located. Within Australia the delivery time will be between 2 – 10 business days depending on location. International delivery time will be between 14 – 28 days depending on location.

Pricing

While every effort is made to maintain product prices, all prices quoted on this web site are subject to change without notification. If the price has changed for a product you have ordered, you will be contacted for confirmation before the order is processed.

Australia Post

blueBanksia.com uses Australia Post for all domestic and international orders.

Below are the Express Post rates if you would prefer to use this service. Expected delivery is 1-2 business days within the Express Post Next Business Day Network.

International Shipping Costs

blueBanksia.com uses Australia Post Air Mail for all international orders. All orders with a shipping address outside Australia do not attract Australian GST. Customers are responsible for any local charges including VAT, custom duties etc. 

Most items require a signature on delivery, so we suggest you post it to your office or workplace instead of your home (if applicable). Please note we don't ship to PO Boxes, you must provide a street address.

Return Policy

We believe that you will be delighted with your DVD but should any product be defective, we will replace it upon return to blueBanksia.

If this happens, please e-mail orders@bluebanksia.com or phone us on 61 (0)2 8569 0638 first and we will let you know how you should send the item to us.

Please ensure you read the film description, view pictures and watch the video (where available) to select your DVDs. We do not accept returns for content of the film.

All prices listed include 10% GST for all Australian orders. International orders are discounted by 10% on check out.